The Ombudsman serves as intermediary in resolving complaints
What the document says“serve as the intermediary between the Indian Tribes, members of Indian Tribes, and lenders and the Bureau in responding to inquiries and questions and resolving complaints”
The fifth of the five functions. The Ombudsman stands between the Bureau and those who bring inquiries or complaints, and works to resolve them.
What the document actually says“serve as the intermediary between the Indian Tribes, members of Indian Tribes, and lenders and the Bureau in responding to inquiries and questions and resolving complaints”
This person stands between the BIA and the people who ask. They help settle complaints.
It is the last of five jobs the law gives to this position.
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