Investors must tell renters about the resource and name a contact
What the document says“the name, phone number, and email address of the person or entity responsible for receiving and addressing renter disputes for the large institutional investor, and update the name, phone number, and email address within 30 days if such information changes”
The section requires each large institutional investor to give every renter, when they first occupy the home and each year after, written notice about the renter outreach resource and the name, phone number, and email address of whoever handles renter disputes for the investor, updating those details within 30 days of a change, and to feature the outreach resource prominently on a public website the renter can reach.
What the document actually says“the name, phone number, and email address of the person or entity responsible for receiving and addressing renter disputes for the large institutional investor, and update the name, phone number, and email address within 30 days if such information changes”
The renter must be given a name, a phone number, and an email. That is the person who handles renter disputes. If any of it changes, the renter must be told within 30 days.
The notice goes out when a renter moves in. It goes out again each year. The information must also sit on the landlord's website.
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