The Office advises the Secretary on websites and customer service
To protect regular order for budgeting for the Department of Veterans Affairs, and for other purposes, section 2, Sec. 2.
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The Office advises the Secretary on websites and customer service
The document says “is responsible for”Who acts: Veterans Experience OfficeHow: statuteSec. 2 in the PDF
What the document says
“Assessing and advising the Secretary on the accuracy and helpfulness of the websites and other customer-facing information of the Department, be it available electronically or in any other format.”
The fifth function has the Office assess the Department's websites and other customer facing information, in any format, and advise the Secretary on how accurate and helpful they are. The sixth function extends the same assessing and advising role to the Department's customer service efforts.
What the document actually says
“Assessing and advising the Secretary on the accuracy and helpfulness of the websites and other customer-facing information of the Department, be it available electronically or in any other format.”
That sentence, in plain words
The office checks the VA's web pages and other public pages. It tells the head of the VA if they are right and helpful. Paper counts too, not just screens.
What this is about
The office also looks at the VA's help desks. It tells the boss how they could get better.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
Protect regular order for budgeting for the Department of Veterans Affairs, Public Law 119-33, sec. 2, 139 Stat. 485 (2025). https://www.govinfo.gov/content/pkg/PLAW-119publ33/html/PLAW-119publ33.htm
This page
“The Office advises the Secretary on websites and customer service,” Protect regular order for budgeting for the Department of Veterans Affairs, section 2, Sec. 2. Read the Mandate, https://readthemandate.org/pl-119-33/proposal/sec02-advice-on-websites-and-service/ (retrieved October 10, 2026).
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