This part sets up a new office inside the VA. The office works on how veterans are treated. It has a leader, a list of jobs, and two yearly reports. It ends in 2028. A watchdog must study the work.
The document says “may be cited as”Who acts: CongressHow: statuteSec. 2 in the PDF
What the document says
“This section may be cited as the "Improving Veterans' Experience Act of 2025".”
The section names itself the Improving Veterans' Experience Act of 2025. That is the only thing this subsection does, and the name is not used again anywhere in the law.
What the document actually says
“This section may be cited as the "Improving Veterans' Experience Act of 2025".”
That sentence, in plain words
This part of the law has a short name too. The name points to the way veterans are treated.
What this is about
One law can hold more than one act. This law holds two. Each part gives itself a name. This part does that and nothing more.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “is amended”Who acts: CongressHow: statuteSec. 2 in the PDF
What the document says
“Chapter 3 of title 38, United States Code, is amended by adding at the end the following new section:”
The section does its work by amendment. It adds a new section 325 at the end of chapter 3 of title 38, United States Code. That chapter is not indexed here, so this site records only the words this Act inserts.
What the document actually says
“Chapter 3 of title 38, United States Code, is amended by adding at the end the following new section:”
That sentence, in plain words
This part adds a new section to an older law. The older law is title 38.
What this is about
Title 38 is the law about veterans. The new section is numbered 325. Its words are set out below. This site does not index the rest of title 38.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall”Who acts: Department of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“There is established in the Department within the Office of the Secretary an office to be known as the `Veterans Experience Office'”
The inserted section creates the Veterans Experience Office inside the Department of Veterans Affairs and places it within the Office of the Secretary. The rest of the inserted section sets out who runs it and what it does.
What the document actually says
“There is established in the Department within the Office of the Secretary an office to be known as the `Veterans Experience Office'”
That sentence, in plain words
A new office is set up inside the VA. It sits with the head of the VA. It is called the Veterans Experience Office.
What this is about
The office is brand new. It is not a change to an old one. It sits close to the top of the VA.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall”Who acts: Department of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“The head of the Office shall be the Chief Veterans Experience Officer.”
The inserted section gives the Office a single head, titled the Chief Veterans Experience Officer. The duties of that post are set out in the same subsection and in the list of functions that follows.
What the document actually says
“The head of the Office shall be the Chief Veterans Experience Officer.”
That sentence, in plain words
The office has one leader. The law gives that leader a long title. It ends with the word Officer.
What this is about
The full title names the office it heads. The rest of the section says what this person must do.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall”Who acts: Secretary of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“be appointed by the Secretary from among individuals the Secretary considers qualified to perform the duties of the position;”
The Chief Veterans Experience Officer is appointed by the Secretary of Veterans Affairs, from among people the Secretary considers qualified. The same paragraph requires the officer to report directly to the Secretary and to carry out the functions of the Office. The post is not subject to Senate confirmation under this section.
What the document actually says
“be appointed by the Secretary from among individuals the Secretary considers qualified to perform the duties of the position;”
That sentence, in plain words
The head of the VA picks this leader. They pick from people they think can do the job.
What this is about
The leader answers to the head of the VA and to no one else. The leader must carry out the work of the office. That work is listed next.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “is responsible for”Who acts: Veterans Experience OfficeHow: statuteSec. 2 in the PDF
What the document says
“Carrying out the key customer experience initiatives of the Department relating to veterans' and other beneficiaries' satisfaction with and usage of benefits and services furnished under laws administered by the Secretary for which they are eligible, including setting the strategy, framework, policy, and other guidance for the Department relating to customer experience”
The first function makes the Office responsible for the Department's customer experience initiatives, and for setting the strategy, framework, policy and guidance behind them. The same paragraph requires the Office to keep its activities coordinated with, and not duplicative of, those of other offices in the Department.
What the document actually says
“Carrying out the key customer experience initiatives of the Department relating to veterans' and other beneficiaries' satisfaction with and usage of benefits and services furnished under laws administered by the Secretary for which they are eligible, including setting the strategy, framework, policy, and other guidance for the Department relating to customer experience”
That sentence, in plain words
The office runs the VA's work on how veterans are treated. It looks at how happy they are with the help they get. It also sets the plan and the rules for that work.
What this is about
The office does not hand out benefits itself. It works on the way people meet the VA. It also keeps other offices from doing the same job twice.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “requires”Who acts: Veterans Experience OfficeHow: statuteSec. 2 in the PDF
What the document says
“Requiring the heads of other organizations and offices within the Department to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts to the Chief Veterans Experience Officer.”
The second function lets the Office require the heads of other Department organizations and offices to report to the Chief Veterans Experience Officer on customer experience metrics, action plans and improvement efforts. The word regularly is not given a fixed interval in the section.
What the document actually says
“Requiring the heads of other organizations and offices within the Department to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts to the Chief Veterans Experience Officer.”
That sentence, in plain words
Other parts of the VA must send in reports. The reports go to the new leader. They must cover how veterans are treated and what is being fixed.
What this is about
The reports have to come in on a regular basis. The law does not say how often that is. It sets no fixed date.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “is responsible for”Who acts: Veterans Experience OfficeHow: statuteSec. 2 in the PDF
What the document says
“to determine veteran and beneficiary satisfaction with and usage of the benefits and services furnished under laws administered by the Secretary for which they are eligible”
The third function is collecting veteran derived data. The section gives it two purposes: to determine satisfaction with and usage of the benefits and services people are eligible for, and to be considered during policymaking.
What the document actually says
“to determine veteran and beneficiary satisfaction with and usage of the benefits and services furnished under laws administered by the Secretary for which they are eligible”
That sentence, in plain words
The office gathers facts from veterans. It asks how happy they are with the help they get. It also asks how much they use it.
What this is about
The facts are put to two uses. One is to see how things stand now. The other is to guide new rules.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “is responsible for”Who acts: Veterans Experience OfficeHow: statuteSec. 2 in the PDF
What the document says
“Providing strategic guidance and strategies to Department entities for engaging with veterans and beneficiaries regarding benefits and services furnished under laws administered by the Secretary, including those not using such benefits and services.”
The fourth function has the Office give strategic guidance to Department entities on engaging veterans and beneficiaries about the benefits and services available to them. The paragraph names people who are not using those benefits and services as within that work.
What the document actually says
“Providing strategic guidance and strategies to Department entities for engaging with veterans and beneficiaries regarding benefits and services furnished under laws administered by the Secretary, including those not using such benefits and services.”
That sentence, in plain words
The office gives other VA teams advice. The advice is about how to reach veterans. It covers people who do not use their benefits.
What this is about
Some veterans never claim what they can get. The law names them here. So the office must help the VA reach them too.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “is responsible for”Who acts: Veterans Experience OfficeHow: statuteSec. 2 in the PDF
What the document says
“Assessing and advising the Secretary on the accuracy and helpfulness of the websites and other customer-facing information of the Department, be it available electronically or in any other format.”
The fifth function has the Office assess the Department's websites and other customer facing information, in any format, and advise the Secretary on how accurate and helpful they are. The sixth function extends the same assessing and advising role to the Department's customer service efforts.
What the document actually says
“Assessing and advising the Secretary on the accuracy and helpfulness of the websites and other customer-facing information of the Department, be it available electronically or in any other format.”
That sentence, in plain words
The office checks the VA's web pages and other public pages. It tells the head of the VA if they are right and helpful. Paper counts too, not just screens.
What this is about
The office also looks at the VA's help desks. It tells the boss how they could get better.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall”Who acts: Chief Veterans Experience OfficerHow: statuteSec. 2 in the PDF
What the document says
“Each year, the Chief Veterans Experience Officer shall submit to the Secretary a summary of the data received by the Chief Veterans Experience Officer under subsection (c)(2).”
Once a year the Chief Veterans Experience Officer must give the Secretary a summary of what the other Department offices reported under the second function. This is the first of the two reports the inserted section requires.
What the document actually says
“Each year, the Chief Veterans Experience Officer shall submit to the Secretary a summary of the data received by the Chief Veterans Experience Officer under subsection (c)(2).”
That sentence, in plain words
Each year the leader must send a summary to the head of the VA. It sums up the reports from other VA offices.
What this is about
This is the first of two reports. It stays inside the VA. The next one goes to Congress.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall”Who acts: Secretary of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“Each year, not later than 180 days after the date on which the Secretary receives the summary under paragraph (1), the Secretary shall submit to Congress an annual summary and analysis of the matters summarized pursuant to such paragraph.”
Within 180 days of receiving the officer's summary, the Secretary must send Congress an annual summary and analysis of the same matters. The clock runs from receipt of the internal summary rather than from a fixed date in the calendar.
What the document actually says
“Each year, not later than 180 days after the date on which the Secretary receives the summary under paragraph (1), the Secretary shall submit to Congress an annual summary and analysis of the matters summarized pursuant to such paragraph.”
That sentence, in plain words
The head of the VA must then send a summary to Congress. It is due within 180 days. It must also weigh what the facts show.
What this is about
The clock starts when the boss gets the inside summary. So the two reports come one after the other. This happens each year.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall”Who acts: Secretary of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“Data regarding customer service and experience feedback, disaggregated by benefit or service furnished under laws administered by the Secretary, and relevant demographic data of the veterans and beneficiaries providing the feedback.”
The annual summary to Congress must carry customer service and experience feedback data, split out by each benefit or service, together with relevant demographic data on the veterans and beneficiaries who gave the feedback.
What the document actually says
“Data regarding customer service and experience feedback, disaggregated by benefit or service furnished under laws administered by the Secretary, and relevant demographic data of the veterans and beneficiaries providing the feedback.”
That sentence, in plain words
The report must show what veterans said about the service. It must split that up by each kind of help. It must also show who gave the views.
What this is about
One big number is not enough. The law wants the parts. It also wants to know who the people were.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall”Who acts: Secretary of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“Data regarding veteran and beneficiary satisfaction with and usage of benefits or services, disaggregated by benefit or service furnished under laws administered by the Secretary, and relevant demographic data of the veterans and beneficiaries providing the feedback”
The same annual summary must carry satisfaction and usage data, split out the same way. This subparagraph also requires potential reasons for not using a benefit or service, naming eligibility, lack of knowledge or awareness, barriers of technology, information or time, and other related reasons, along with an analysis of how those reasons may be addressed.
What the document actually says
“Data regarding veteran and beneficiary satisfaction with and usage of benefits or services, disaggregated by benefit or service furnished under laws administered by the Secretary, and relevant demographic data of the veterans and beneficiaries providing the feedback”
That sentence, in plain words
The report must show how happy people are and how much they use each kind of help. It must also show who those people are.
What this is about
It must say why some people do not use their benefits. The law lists reasons. Some may not qualify. Some may not know the help is there. Some may be held back by time or by tech. The report must say how to fix that.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall”Who acts: Secretary of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“the Office has such staff, resources, and access to customer service and experience information as may be necessary to carry out the functions of the Office”
The Secretary must ensure the Office has the staff, resources and access to customer service and experience information needed to carry out its functions. The section names no number of staff and no sum of money.
What the document actually says
“the Office has such staff, resources, and access to customer service and experience information as may be necessary to carry out the functions of the Office”
That sentence, in plain words
The head of the VA must give the office what it needs. That means staff, money, and facts about service.
What this is about
The law does not name a number of staff. It does not name a sum of money either. It sets a test instead: enough to do the job.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall not”Who acts: Secretary of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“any information provided to the Office does not include personally identifiable information of an individual veteran, survivor, dependent, or other beneficiary unless such individual provides appropriate consent to allow such information to be shared with the Office.”
The Secretary must ensure that information given to the Office carries no personally identifiable information about a veteran, survivor, dependent or other beneficiary, unless that person has given appropriate consent for it to be shared with the Office.
What the document actually says
“any information provided to the Office does not include personally identifiable information of an individual veteran, survivor, dependent, or other beneficiary unless such individual provides appropriate consent to allow such information to be shared with the Office.”
That sentence, in plain words
The facts sent to the office must not name a person. A veteran can agree to share their own name. Without that, names stay out.
What this is about
This covers veterans and their families too. It is a limit on what the office may hold.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “can”Who acts: Secretary of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“Funds available for basic pay and other administrative expenses of other Department organizations and offices may be available to reimburse the Office for all services provided at rates which will recover actual costs for services provided to such organizations if the Secretary determines that contributing to such costs will not undermine the ability of any such organization or office to provide services required by such office.”
Money already available to other Department organizations and offices for basic pay and administrative expenses may be used to reimburse the Office at rates that recover actual cost. The Secretary must first determine that paying will not undermine the paying office's own ability to provide the services required of it.
What the document actually says
“Funds available for basic pay and other administrative expenses of other Department organizations and offices may be available to reimburse the Office for all services provided at rates which will recover actual costs for services provided to such organizations if the Secretary determines that contributing to such costs will not undermine the ability of any such organization or office to provide services required by such office.”
That sentence, in plain words
Other VA offices may pay the new office back for work it does for them. The price must match the real cost. The boss must first check that paying will not hurt those offices.
What this is about
The money comes out of pay and running costs. So the office can be funded by the teams it serves. This is a choice, not a must.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “may not be construed”Who acts: Department of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“Nothing in this subsection shall be construed to authorize an increase in the number of full-time employees otherwise authorized for the Department.”
The staff and resources subsection is not to be read as authorizing more full time employees than the Department is otherwise authorized to have. The section does not say where the Office's staff are to come from.
What the document actually says
“Nothing in this subsection shall be construed to authorize an increase in the number of full-time employees otherwise authorized for the Department.”
That sentence, in plain words
This part does not let the VA hire more people. The staff count stays where it was.
What this is about
The office must fit inside the count the VA already has. The law does not say which jobs move over.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “may not be construed”Who acts: Chief Veterans Experience OfficerHow: statuteSec. 2 in the PDF
What the document says
“Nothing in this section shall be construed to authorize the Chief Veterans Experience Officer to disclose any record in contravention of section 552a of title 5 (commonly referred to as the `Privacy Act of 1974').”
The inserted section is not to be read as authorizing the Chief Veterans Experience Officer to disclose a record contrary to section 552a of title 5, United States Code. That statute is not indexed here, so the site does not say what it permits or forbids.
What the document actually says
“Nothing in this section shall be construed to authorize the Chief Veterans Experience Officer to disclose any record in contravention of section 552a of title 5 (commonly referred to as the `Privacy Act of 1974').”
That sentence, in plain words
The new leader cannot give out records the Privacy Act protects. Nothing here changes that.
What this is about
The Privacy Act is a law from 1974. This site does not index it. This part only says the new section does not push it aside.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall”Who acts: Department of Veterans AffairsHow: statuteSec. 2 in the PDF
What the document says
“The requirements and authorities of this section shall terminate on September 30, 2028.”
Everything the inserted section requires and everything it authorizes ends on September 30, 2028. The section says nothing about what happens to the Office or its records after that date.
What the document actually says
“The requirements and authorities of this section shall terminate on September 30, 2028.”
That sentence, in plain words
The rules in this part end on September 30, 2028.
What this is about
That date is when the office loses its legal base. The law says nothing about what comes after.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “is amended”Who acts: CongressHow: statuteSec. 2 in the PDF
What the document says
“The table of sections at the beginning of chapter 3 of such title is amended by adding at the end the following new item:”
A clerical amendment adds an entry for section 325, Veterans Experience Office, to the table of sections at the front of chapter 3 of title 38, United States Code. It changes no duty.
What the document actually says
“The table of sections at the beginning of chapter 3 of such title is amended by adding at the end the following new item:”
That sentence, in plain words
The list at the front of the chapter gets a new line. The line names the new office.
What this is about
Laws keep a table of what is in them. When a new part is added, the table has to be fixed. This does that and nothing more.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The document says “shall”Who acts: Comptroller General of the United StatesHow: statuteSec. 2 in the PDF
What the document says
“complete an analysis of the methodology, effectiveness, and implementation of findings and feedback of veterans and beneficiaries used by the Department of Veterans Affairs, including the Veterans Experience Office, to improve veteran and beneficiary customer experience and satisfaction, including through the use of what are known as "trust-scores", Veteran Signals also known as "VSignals", and related survey and data collection activities, processes, and initiatives”
Within 540 days of enactment the Comptroller General must analyze the methods the Department uses to gather and act on veteran and beneficiary feedback, naming trust scores and Veteran Signals, or VSignals, among the things to be examined. This subsection sits in the Act itself and amends no statute.
What the document actually says
“complete an analysis of the methodology, effectiveness, and implementation of findings and feedback of veterans and beneficiaries used by the Department of Veterans Affairs, including the Veterans Experience Office, to improve veteran and beneficiary customer experience and satisfaction, including through the use of what are known as "trust-scores", Veteran Signals also known as "VSignals", and related survey and data collection activities, processes, and initiatives”
That sentence, in plain words
A watchdog must study how the VA gathers views from veterans. It must look at the trust scores and the VSignals surveys. The study is due in 540 days.
What this is about
The watchdog is called the Comptroller General. That office works for Congress. It checks how well the government does its job.
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The document says “shall”Who acts: Comptroller General of the United StatesHow: statuteSec. 2 in the PDF
What the document says
“submit to the Committee on Veterans' Affairs of the Senate and the Committee on Veterans' Affairs of the House of Representatives a report setting forth the findings of the Comptroller General with respect to the analysis completed pursuant to paragraph (1).”
The Comptroller General must report the findings of that analysis to the Veterans' Affairs committees of both chambers. The same 540 day deadline covers the report as well as the analysis.
What the document actually says
“submit to the Committee on Veterans' Affairs of the Senate and the Committee on Veterans' Affairs of the House of Representatives a report setting forth the findings of the Comptroller General with respect to the analysis completed pursuant to paragraph (1).”
That sentence, in plain words
The watchdog must then send its findings to Congress. Two groups get the report. Both work on veterans.
What this is about
One group sits in the Senate. The other sits in the House. The report must set out what the study found.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
The name the section gives itself, the office it creates, who heads it, each function assigned to the office, each report it must produce, the limits on staff, funding, personal information and privacy, the date the section ends, the clerical amendment, and the review the Comptroller General must carry out.
The repetition of the office's full name and the officer's full title in each subsection, which is recorded once. The approval line and the legislative history the Government Publishing Office prints after the last section are held out of the indexed text.
The section works by adding a new section 325 to chapter 3 of title 38, United States Code. The surrounding chapter is not indexed here, so the site records only the words this Act inserts. The privacy subsection points to section 552a of title 5, which is not indexed here either.
