Other Department offices must report their customer experience metrics
To protect regular order for budgeting for the Department of Veterans Affairs, and for other purposes, section 2, Sec. 2.
Written by .
Other Department offices must report their customer experience metrics
The document says “requires”Who acts: Veterans Experience OfficeHow: statuteSec. 2 in the PDF
What the document says
“Requiring the heads of other organizations and offices within the Department to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts to the Chief Veterans Experience Officer.”
The second function lets the Office require the heads of other Department organizations and offices to report to the Chief Veterans Experience Officer on customer experience metrics, action plans and improvement efforts. The word regularly is not given a fixed interval in the section.
What the document actually says
“Requiring the heads of other organizations and offices within the Department to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts to the Chief Veterans Experience Officer.”
That sentence, in plain words
Other parts of the VA must send in reports. The reports go to the new leader. They must cover how veterans are treated and what is being fixed.
What this is about
The reports have to come in on a regular basis. The law does not say how often that is. It sets no fixed date.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.
Protect regular order for budgeting for the Department of Veterans Affairs, Public Law 119-33, sec. 2, 139 Stat. 485 (2025). https://www.govinfo.gov/content/pkg/PLAW-119publ33/html/PLAW-119publ33.htm
This page
“Other Department offices must report their customer experience metrics,” Protect regular order for budgeting for the Department of Veterans Affairs, section 2, Sec. 2. Read the Mandate, https://readthemandate.org/pl-119-33/proposal/sec02-other-offices-report-metrics/ (retrieved August 26, 2026).
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