The Office guides Department entities on engaging veterans
What the document says“Providing strategic guidance and strategies to Department entities for engaging with veterans and beneficiaries regarding benefits and services furnished under laws administered by the Secretary, including those not using such benefits and services.”
The fourth function has the Office give strategic guidance to Department entities on engaging veterans and beneficiaries about the benefits and services available to them. The paragraph names people who are not using those benefits and services as within that work.
What the document actually says“Providing strategic guidance and strategies to Department entities for engaging with veterans and beneficiaries regarding benefits and services furnished under laws administered by the Secretary, including those not using such benefits and services.”
The office gives other VA teams advice. The advice is about how to reach veterans. It covers people who do not use their benefits.
Some veterans never claim what they can get. The law names them here. So the office must help the VA reach them too.
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