The report must cover usage and why some people do not use benefits
What the document says“Data regarding veteran and beneficiary satisfaction with and usage of benefits or services, disaggregated by benefit or service furnished under laws administered by the Secretary, and relevant demographic data of the veterans and beneficiaries providing the feedback”
The same annual summary must carry satisfaction and usage data, split out the same way. This subparagraph also requires potential reasons for not using a benefit or service, naming eligibility, lack of knowledge or awareness, barriers of technology, information or time, and other related reasons, along with an analysis of how those reasons may be addressed.
What the document actually says“Data regarding veteran and beneficiary satisfaction with and usage of benefits or services, disaggregated by benefit or service furnished under laws administered by the Secretary, and relevant demographic data of the veterans and beneficiaries providing the feedback”
The report must show how happy people are and how much they use each kind of help. It must also show who those people are.
It must say why some people do not use their benefits. The law lists reasons. Some may not qualify. Some may not know the help is there. Some may be held back by time or by tech. The report must say how to fix that.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.