The Office collects data from veterans themselves
What the document says“to determine veteran and beneficiary satisfaction with and usage of the benefits and services furnished under laws administered by the Secretary for which they are eligible”
The third function is collecting veteran derived data. The section gives it two purposes: to determine satisfaction with and usage of the benefits and services people are eligible for, and to be considered during policymaking.
What the document actually says“to determine veteran and beneficiary satisfaction with and usage of the benefits and services furnished under laws administered by the Secretary for which they are eligible”
The office gathers facts from veterans. It asks how happy they are with the help they get. It also asks how much they use it.
The facts are put to two uses. One is to see how things stand now. The other is to guide new rules.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.