The report must break feedback out by benefit and by who gave it
What the document says“Data regarding customer service and experience feedback, disaggregated by benefit or service furnished under laws administered by the Secretary, and relevant demographic data of the veterans and beneficiaries providing the feedback.”
The annual summary to Congress must carry customer service and experience feedback data, split out by each benefit or service, together with relevant demographic data on the veterans and beneficiaries who gave the feedback.
What the document actually says“Data regarding customer service and experience feedback, disaggregated by benefit or service furnished under laws administered by the Secretary, and relevant demographic data of the veterans and beneficiaries providing the feedback.”
The report must show what veterans said about the service. It must split that up by each kind of help. It must also show who gave the views.
One big number is not enough. The law wants the parts. It also wants to know who the people were.
No action is recorded against this proposal. That is not evidence that none has been taken, and nobody has yet read it against the record. See what the tracker does not yet cover.